I canceled my exam in advance but have not received a refund. What can I do? Vinnie Termini August 17, 2017 17:53 Updated Please submit a ticket HERE to inquire about a refund. You can expect a prompt response from our Support team regarding refund status and updates. Related articles How far in advance should I cancel an exam? Are breaks allowed during my exam? I missed my exam and need to reschedule I need immediate assistance, is there live support? Where do identity challenge questions come from? Comments 0 comments Article is closed for comments.