This Article is deprecated and is scheduled to be removed. For the up to date article check here:
https://support.proctoru.com/hc/en-us/articles/24692181239309-Equipment-Requirements
Review the following list of technology not currently supported by ProctorU.
Not Supported:
- Connecting from within a virtual machine. You will be asked to reconnect using your host operating system to take your exam
- Apple Boot Camp
- Remote Access Software
- Inactive Version of Windows and Test Builds/Test Mode
- Microsoft Edge browser
- Windows 10 and 11 in S mode or Surface RT
- Linux operating systems
- Google Chromebooks (with Guardian Browser)
- Google Chromebooks for Live+ or Review+
- Tablets (Nexus, iPad, Tab, Note, etc.)
- Smartphones
Review the following minimum and recommended requirements for your camera, operating system, upload/download speeds, RAM, ports, microphones, and browsers.
| TYPE | MINIMUM | RECOMMENDED |
|---|---|---|
| TYPEInternet Connection | MINIMUMWifi Connection | RECOMMENDEDWired Connection |
| PC Users | Windows 10 (Windows 10 S mode is not supported) The Guardian browser requires 64-bit Windows 10 | Windows 10 (10 S mode is not supported) |
| Mac Users | MacOS 10.13 (Oldest Still Maintained Version) | MacOS 10.15 |
| CPU | 4 CPU Cores less than 85% CPU Usage | More than 4 core CPU less than 50% CPU Usage |
| Webcam | 640x480 resolution | 1280x720 resolution |
| Internet Download Speed | 3 Mbps | 12 Mbps |
| Internet Upload Speed | 3 Mbps | 10 Mbps |
| RAM | 8 GB less than 95% Ram Usage | 16 GB less than 90% Usage |
| Connectivity Ports | 1935, 843, 80, 443, 61613, UDP/TCP | 935, 843, 80, 443, 61613, UDP/TCP |
| TYPEScreen Resolution | 1366 x 768 | 1920 x 1080 and above |
| TYPEChromebook Users (Only available for Record+ service utilizing the ProctorU Chrome or Firefox extension) | Chrome device is running the latest version of Chrome OS. | Chrome device is running the latest version of Chrome OS. |
Additional Requirements:
- A functioning microphone (some web cameras have them built-in); the microphone should not be part of headphones.
- Headphones are generally not permitted, check with your testing organization to determine if headphones are permitted
- A compatible browser: Guardian (If applicable), Google Chrome, or Mozilla Firefox
- If you are using a work-issued device, Admin access is required to Download
Need to test your equipment?