What Operating Systems/Devices Are Supported?

At this time, ProctorU only supports Mac and PC computers with the following operating systems: 

PC: 

• Minimum OS: Windows Vista
• Recommended OS: Windows 10 (10 S mode is not supported)

Mac: 

• Minimum OS: Mac OX X 10.5 or higher
• Recommended OS: Mac OS X 10.13 High Sierra

Need to test your operating system? Click here

Unsupported Devices

At this time we do not support the following; however, we are working on solutions to accommodate every platform.

• Chromebooks are not supported unless you are taking the G Suite Certification, Chrome IT Admin, or Google Educator exams.
  
  
• Mobile Devices
  
  
• Tablets/iPads
  
  
• Linux/Unix operating systems
  
  
• Microsoft Surface RT
  
  
• Virtual Machines: If you are running within a virtual machine when you connect with us, you will be asked to exit your virtual machine and reconnect using your host operating system to take your test.
  
  
• Windows 10 S Mode: This can be disabled at your own discretion. However, once you switch out of S mode, Windows is not able to revert back into S mode. The change is permanent.  Click here to learn how to switch out of S mode. If you are unable to, or do not want to change your operating settings, a different computer or device will be required to complete your ProctorU appointment.

Still Having Issues Passing the Equipment Check? 

Click here to connect with a live representative who will do a manual check.