You can cancel your exam by logging into go.proctoru.com and selecting cancel next to the exam you would like to cancel:
For information on Premium Scheduling & Fees, click here!
If no option to cancel is available, please use the LiveChat feature in your ProctorU account to speak with a Support Agent for additional assistance.
COVID-19 Note About Rescheduling, Cancelling or Missing Your Exam: ProctorU is currently experiencing high testing volume. If you have a scheduled exam session, keeping it is the only way to ensure you will be able to take your test. If you Cancel or No-show for your exam, we will not have the ability to reschedule you quickly, and you may miss your exam window.
NOTE: API and LTI integration based institutions use their own portals and systems. If this is the case, instructions for scheduling are sent directly from your institution. If you need to identify whether or not your institution is integrated, chat with our Support Team!