If you attempted to reset your password but didn't receive an email back from the ProctorU system, try these troubleshooting methods:
- Check your spam folder.
- Make sure you entered the email address associated with your ProctorU account. If you have more than one email address that could have been used when creating your account, try checking your other inbox(es).
- You can use either your email address or your username when submitting a request to reset your password. If one option does not work, try the other option.
If you've tried all of these steps and still did not receive an email back, please start a live chat with our support team to investigate further.