For Immediate Assistance

If you need immediate assistance, the fastest way to get help is to use our Live Chat feature within your ProctorU Account.
Log In To ProctorU

If you don't have access to your ProctorU Account, you can still contact our support chat 24/7.
Contact Our Live Chat Support Here

For other support needs feel free to use the contact methods listed below.

For 24/7 Phone Support

United States and Canada
+1 (855) 772-8678

Canada (French)
+1 (888) 900-0005

United Kingdom
+44 (808) 168-1055

Australia
+61 (1800) 841-822
+61 (1800) 957-152

For Non-Urgent Requests

Please use the form below to enter the details of your request. A member of our support staff will respond via email as soon as possible. Response times will fall within 24-48 hours.

**Please note that Meazure Learning can only process refunds for payments made directly in either the ProctorU, Meazure/Yardstick, or Connect systems. Prior to submitting a request, please confirm your payment was not processed directly by your testing organization. If so, please reach out to your test sponsor for any refund request.**

How can we help?

Your email address

Test Taker

Name of student/test taker requiring accommodation. Note: If you are a test-taker, please have your exam facilitator submit your request. We must receive accommodations from your institution directly.

Test Taker's Email

The email associated with the test taker's ProctorU account or primary contact email.

Exam Facilitator

Individual in charge of, creating, managing and delivering exam content for their group of test-takers.

Course/Exam Name

Example: MAT 101 Exam 4

Does this accommodation cover all exams, at the specified institution, for this test taker?

Does this accommodation cover all exams in this course?

Does this accommodation cover all exams for this exam facilitator?

Is this an ADA accommodation?

Accommodation Type

Use text box and/or attachment feature below, to provide additional details

Title of your request

Details of your request

Please enter any relevant details for your request.

Acknowledgement Required

Once you submit this request, an automatic verification message will be sent to your email, requiring you to reply directly to confirm your accommodation booking for your test taker/candidate. If this reply is not received from your address, the request will be voided and will have to be resubmitted.

Attachments

Add file or drop files here