Testing with ProctorU requires a strong and stable internet connection to support screen sharing and remote software. Issues with stability or speed may prevent you from testing or may cause issues during your exam. Try some of the tips below if you're experiencing issues with your internet.
Recommended Minimum Speeds
Download 1.5 MBPS
Upload 1 MBPS
Note: Hotspots and tethering are not supported due to stability issues
Tip for Improving Your Internet Connection Speed
Make sure no one else is using the internet while you’re testing. Things like watching Netflix/Hulu or playing online video games, will slow down the connection and may disconnect you from your exam.
Unplug your router and modem for at least 30 seconds. Plug the modem back in and wait 60 seconds, then plug the router back in and wait 2 minutes. Restart your computer. Test your internet connection again.
If on WiFi, connect VIA ethernet cable or move as close to the router as possible. (Keep in mind that no one else can be in your room!)