What is Proctor Chat Application (LogMeIn Rescue) and What to Do if You Have Trouble Downloading It

As part of the launch process for a live proctored testing session, you will be prompted to download and run a LogMeIn (LMI) Rescue applet file. This will display a chat box allowing you to communicate with your proctor. If prompted, be sure to click “open” or “allow” to give the file permission to run. When the chat box says “waiting,” it means that you are in the queue waiting for your proctor.

PRO TIP: If your status shows “waiting,” do not re-download the applet file, as that will put you back at the end of the queue.

Windows and MAC

Step 1: Log into your account on go.proctoru.com and Click "Start Session"

Step 2: Click "Download"

Step 3: Open the File 

Step 4: A chatbox should appear

If you encounter any issues with this file, please follow the troubleshooting steps below:

What to Do if You Downloaded LMI, But Do Not See the Chatbox

Make sure you have "run" the file. This will open it.

If you do not see the prompt to run the file, you can find it in your downloads folder. Make sure the one you run is the most recent download. 

What to Do if Your Machine Will Not Allow You to Download LMI

You will need administrative access to your computer to download this applet. If you are testing from a work computer or a network secured by your employer or your university, there may be firewalls in place preventing the download of this program. You can try using an alternate device or testing from a network you can control. You can also work with the IT administrator at your testing location to see if arrangements can be made.