How can I request a refund?

Click here to submit a refund request. Once on the page, select Refund Inquiry from the dropdown menu.

Please note if you fail to show up for a scheduled exam without notice, you will not be eligible for a refund. 

After submitting the form, a ticket is created in our system. You can expect a response within 24 to 48 hours.

If the refund is granted, keep in mind that it will take 3-7 business days to process and appear back in your account.  

ProctorU can only refund money that was paid to ProctorU. If you purchased your exam through your institution or testing platform please reach out to the appropriate party regarding your refund.