How can I request a refund?

Eligible for ProctorU refund:  

• Advanced cancellation
• Technical issues – Unable to complete the exam
• Exam issues – Unable to complete the exam

The amount will be refunded within 7 business days to the initial payment method.  

Ineligible reasons for ProctorU refunds include but are not limited to:  

• No show
• Unprepared or does not wish to continue once connected to a proctor
• Failed exam
• Testing Organization/Institution pay exams

ProctorU cannot refund payments made directly to your testing organization or institution. For these types of refund inquiries, please contact the party that received your payment.  

Eligible for a refund? Click here to submit a refund request.

You can expect a response within 24 to 48 hours.