This Article is deprecated and is scheduled to be removed. For the up to date article check here:
https://support.proctoru.com/hc/en-us/articles/360035508792-Camera-Troubleshooting
A camera is required for your exam so the proctor is able to monitor your testing environment. If your camera is not working, try some of the troubleshooting steps below.
Choose your browser or computer:
Quick Tips: The best place to start is to make sure no other program is using the camera. If one is, close it, restart your browser/computer, and try again.
Chrome
- Click the Lock Icon on the top left
- Find Camera and set to Allow
- Refresh the page
Firefox
- Click the lock icon
- Click the X next to the Camera settings if it's blocked
- Refresh the page
- Click Allow when prompted
Windows Camera Privacy Settings
- Go to Start
- Open Settings
- Open Privacy
- Open Camera
- Under Allow apps access to your camera, turn access On
Click here for additional Windows Camera Troubleshooting
Mac
- Click the Apple Icon
- Open System Preferences
- Open Security and Privacy
- Click the Privacy tab
- Select Camera on the left side
- Enable the checkbox next to the browser that you're using
- Restart your browser for changes to take effect and try again
Note: If you're using a Macbook air and these options don't appear, try Firefox instead.
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