A camera is required for your exam so the proctor is able to monitor your testing environment. If your camera is not working, try some of the troubleshooting steps below.
Quick Tips: The best place to start is to make sure no other program is using the camera. If one is, close it, restart your browser/computer, and try again.
Guardian
- Ensure the correct Camera is selected for your Preferred Devices
- Refresh the page
- Close and Reopen Guardian
Chrome
- Click the
Lock Icon on the top left
- Find Camera
and set to Allow
- Refresh the page
Firefox
- Click the lock
icon
- Click the X next to the Camera settings if it's blocked
- Refresh the page
- Click Allow when prompted
Windows Camera Privacy Settings
- Go to Start
- Open Settings
- Open Privacy
- Open Camera
- Under Allow apps access to your camera, turn access On
Click here for additional Windows Camera Troubleshooting
Mac
- Click the Apple Icon
- Open System Preferences
- Open Security and Privacy
- Click the Privacy tab
- Select Camera
on the left side
- Enable the checkbox next to the browser that you're using
- Restart your browser for changes to take effect and try again
Note: If you're using a Macbook air and these options don't appear, try Firefox instead.
Need to test your equipment? Click here!