How to Apply Custom Incident Notifications

Custom Incident Notifications give administrators greater control over which incidents require attention. By customizing notification settings, you can reduce unnecessary emails while ensuring critical incidents are not missed. 

Before You Begin: Understand Notification Levels 

Notification settings are applied based on the most specific level configured:

• Institution level: Applies across the entire institution unless department- or exam-level settings are configured.
• Department level: Applies to all exams within that department unless an exam has its own custom settings.
• Exam level: Applies only to that specific exam and takes precedence over department- and institution-level settings. 

Note: To set up custom notifications at the institution level, contact your Meazure Learning representative. 

Customize Notifications for a Department

Note: Institutional Admins can customize incident notifications for a specific department.

1. Select the department you want to customize.
2. Scroll to the bottom of the department settings.
3. Select Customize.
4. Review the notification categories and deselect any categories that do not require notification.
5. Add the users who should receive the notifications.
   • Note: If no users are added, notifications will default to the Institution Admins.
6. Save your changes.

The custom notification settings will apply to all exams within the department unless an exam has its own custom notification settings.

Customize Notifications for an Exam

Note: Both Institution Admins and Instructors can customize notifications for a specific exam.

1. Locate and select the exam you want to customize.
2. Scroll to the bottom of the exam settings.
3. Review the notification categories and deselect any categories that do not require notification.
   • Note: If the department already has custom notification settings, those settings will be pre-selected for the exam.
4. Adjust the notification categories as needed for the specific exam.
5. Add the users who should receive the notifications.
6. Save your changes.

Once configured, the exam-level settings will apply only to that exam and will take precedence over any department- or institution-level settings.

Notification Setting Hierarchy

When multiple levels have notification settings configured, the most specific setting takes precedence:

Institution → Department → Exam

For example, if an institution has default notification settings, a department has custom settings, and a specific exam also has custom settings, the exam-level settings will be used for that exam. Other exams in the department will continue to use the department-level settings.