We are committed to making our software and products available to all users. Our informational website and online proctoring applications comply with the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act. Our products and support resources have been developed using accessibility best-practice guidelines and tested with various assistive technologies to ensure the best possible experience for all users.
We offer the following assistive features for remote proctoring users:
- Support for optical magnifiers
- Accommodation fields (UI and API based)
- Alternative access / Live guidance and assistance
- Custom user flow tailored to the accommodation
- Support videos with captioning (SRT files upon request)
Additionally, the platform and secure browser support the use of the following screen reader technologies:
- JAWS Screen Reading Software
- VoiceOver on MacOS
- NVDA for Windows
Common Accommodations and Process Exceptions Available with Advanced Notice:
Examples of standard accommodations include:
- Extra time (must be enforced by the learning management system or exam driver)
- Text-to-speech programs (extension-based applications are supported via the optional Guardian Extension)
- JAWS, VoiceOver for Mac, and NVDA for Windows are officially supported
- Ask about additional programs that can be supported
- Speech-to-text programs (extension-based applications are supported via the optional Guardian Extension)
- Screen magnifier (extension-based applications are supported via the optional Guardian Extension)
- Additional breaks
- Human assistant during the exam
Common process exceptions available for test-takers:
- Permission to speak or read aloud
- The use of headphones
- Permission to eat food
- The use of an alternate form of identification
Allowed accommodations that do not need to be added to the system:
- The use of medication
- Permission to have drinks
- The presence of service animals
- The use of a face mask (due to the Pandemic). This will be temporarily removed to verify identity, but it can then be worn during the exam.
For questions about this article or process, contact the Compliance team at Compliance@ProctorU.com.