How to Edit an Exam Message – ProctorU

To edit an exam message, you need to do the following:

Click on the exam.
Click on Exam Options.
Select Messages.

This will take you to the e-mails potentially triggered by our system for that individual exam. Anything within the brackets will populate with the information in the test taker's e-mail. On the right-hand side, you can see a list of potential e-mails that could be sent. However, they will only be forwarded if they apply. All of the information can be edited to your needs for each exam.

Message Types and Triggers

Title in ProctorU	Subject of Email to Test-Taker	Content of Email	When does this Trigger?
Account Confirmation	Account Confirmation	Hello {{student}}! Welcome to the ProctorU Platform provided by Meazure Learning. Your username is: {{ username }} Please confirm your account by clicking the following link: {{ confirm_account_link }} Thank you! Meazure Learning Privacy \| Compliance \| Test-Taker Support	Received immediately after account creation
Activated Iteration Notifier	ProctorU Exam is Available For Scheduling	Hello Faculty, Your exam, {{ iteration_name }}, has been activated in the ProctorU Platform and is now available for test-takers to begin scheduling their reservations. A positive student experience starts with you! Please ensure that students are prepared for their ProctorU experience by asking them to take these steps prior to exam day: Invite your test-takers to schedule as soon as possible. Urge your test-takers to test their equipment. Ask test-takers to Download the Guardian Browser. Encourage your test-takers to review our library of help articles to find answers to common questions. Thank you! Meazure Learning Privacy \| Compliance \| Test-Taker Support	Sent to all institution administrators (unless they disabled their notifications) and then any institution instructors that are listed as an instructor on an exam when it is activated.
Admin Password Reset Confirmation	Admin Password Reset Confirmation	Hello {{student}}! An administrator has just reset the password for your account with the username {{username}}. If this was not you, please alert us immediately by calling 855-772-8678. Thank you! Meazure Learning Privacy \| Compliance \| Test-Taker Support	When an institutional user or ProctorU user updates the password for a test-taker, the test-taker will receive this email
Administration Account Confirmation	Test Taker Registration Notification from ProctorU	Hello! A test-taker has registered for your institution: Here are the details for the new test-taker: Test-Taker Name: {{test_taker_name}} Test-Taker Email: {{test_taker_email}} Institution: {{institution_name}} Thank you! Meazure Learning Privacy \| Compliance \| Test-Taker Support	Notifies that a user has added this institution as their enrollment. In institution settings, “Notify on events” needs to be on and the email that these should be sent to needs to be placed in “Notify on event emails”
Administration Reservation Cancel	Test Taker Cancellation Notification from ProctorU	Hello! A test-taker at your institution has cancelled their exam appointment. Here are the details of the appointment that was cancelled: Test-Taker Name: {{test_taker_name}} Exam Name: {{exam_name}} Exam Instructor: {{exam_instructor}} Institution: {{institution_name}} Old Exam Date and Time: {{original_exam_date_and_time}} Thank you! Meazure Learning Privacy \| Compliance \| Test-Taker Support	Notifies that a user has cancelled an appointment. In institution settings, “Notify on events” needs to be on and the email that these should be sent to needs to be placed in “Notify on event emails” This can also be sent when this setting is enabled at an iteration level.
Administration Reservation Updated	Test Taker Reschedule Notification from ProctorU	Hello! A test-taker at your institution has updated their exam appointment. Here are the details for the new appointment: Test-Taker Name: {{test_taker_name}} Exam Name: {{exam_name}} Exam Instructor: {{exam_instructor}} Institution: {{institution_name}} Old Exam Date and Time: {{original_exam_date_and_time}} New Exam Date and Time: {{new_exam_date_and_time}} Thank you! Meazure Learning Privacy \| Compliance \| Test-Taker Support	Notifies that a user has updated an appointment. In institution settings, “Notify on events” needs to be on and the email that these should be sent to needs to be placed in “Notify on event emails” This can also be sent when this setting is enabled at an iteration level.
API Disabled	API disabled	The API for {{ institution }} has been disabled. It will be re-enabled in 10 minutes after the errors have cleared or you can clear the tokens for {{ api_token_description }} here: {{ edit_institution_url }} Thank you! Meazure Learning Privacy \| Compliance \| Test-Taker Support	When an institution’s API key is disabled, it will email the users if their emails are entered in the field. Currently does not function.
Appointment Cancelled	Appointment Cancelled	{{test_taker_name}}, Your exam appointment has been successfully cancelled from the ProctorU Platform. Here are the details of the appointment that was cancelled: Exam Name: {{exam_name}} Exam Instructor: {{exam_instructor}} Institution: {{institution_name}} Old Exam Date and Time: {{original_exam_date_and_time}} If you were unable to attend your appointment, please login to your account to reschedule or refer to your Institution or Test Provider for specific cancellation policies. Thank you! Meazure Learning Privacy \| Compliance \| Test-Taker Support	When a test-taker appointment status is changed canceled. This will be delivered if the appointment is cancelled by the test taker, an internal user, or by the Auto Cancel/No show tool. DEV-4626 - Cancellation Email PlaceholdersREADY FOR DEV
Bluebird Schedule Reminder	Schedule exam reminder	Hello {{ student_name }}, You have an upcoming exam,: {{ exam_name }} {{ exam_instructor }} You need to schedule and take your exam before {{ last_window_date }} at {{ last_window_time }}. {{ login_information }} Please login at your earliest convenience to schedule your exam. To fully prepare for your ProctorU exam appointment please take the following steps: Download the Guardian Browser. You will connect to your proctoring appointment through this secure browser. Make sure to test your equipment so that you can be sure your device meets our requirements for testing. Review permitted materials to make sure you have everything you will need. Please note, your test sponsor may have additional rules around permitted materials. Prepare for your appointment by identifying a quiet, well lit room where you can have privacy during your test. Check out the tutorials and how-to documentation in our Test-Taker Library to review answers to common questions. If you encounter any issues, please reach out to our support team via the chat within your ProctorU account or by using this link. Good luck on your exam! {{ institution_name }} & Meazure Learning Privacy \| Compliance \| Test-Taker Support	Sent after a student is invited to an exam by creating single-user and inviting by test-taker, not test-taker email Sent after test-taker is created/invited through AddBlueBird endpoint
Escalation Created	Escalation Created	An escalation has been reported on Reservation #{{ reservation_uuid }}. Reservation Information Test-Taker's Name: {{ student_name }} Test-Taker's Email: {{ student_email }} Exam Name: {{exam_name}} You can view this escalation on the reservation here: {{reservation_link}} Thank you! Meazure Learning Privacy \| Compliance \| Test-Taker Support	Notifies that a user’s appointment has been escalated. In institution settings, “Notify on events” needs to be on and the email that these should be sent to needs to be placed in “Notify on event emails” This can also be sent when this setting is enabled at an iteration level. Escalation process is no longer used
Exam Started	Exam Started	Hello {{ instructor_name }}, This is a notification that {{ student_name }} is beginning their {{ exam_name }} session with the ProctorU Platform. To view a live video stream of your test-taker during their exam, please click this URL below and login to your ProctorU account. {{ fulfillment_link }} Thank you! Meazure Learning Privacy \| Compliance \| Test-Taker Support	DEV-4953 - Email - Instructor/admin notifications include link that instructors/admins can't accessELABORATION
In Person Reservation Confirmation	Reservation Confirmation	Hello {{ student }}, Thank you for scheduling your in-person exam. Here are the details of your appointment: Address: {{ street_address }} {{ city_state_postal_code }} Test Center Directions: {{{ location_directions }}} {{ exam_name }} {{ exam_instructor }} {{ institution_name }} {{ reservation_startdate }} {{ reservation_starttime }} Permitted Resources: {{ permitted_resources }} Prohibited Resources: You can view this appointment here: {{ reservation_link }} If you need to reschedule this appointment, follow this link: {{ reservation_link }} Thank you & good luck on your exam! {{ institution_name }} & Meazure Learning Privacy \| Compliance	Sent as soon as the student’s appointment is scheduled for an in-person exam. This email will include the Scantron’s tesitn center directions along with the existing in-person details for Scheduled test center address and the date/time of the test taker’s appointment. Note: If there are no directions associated with the testing site, the email confirmation will still trigger.
In Person Reservation Reminder	Reservation Reminder	Hello {{ student_name }}, You are scheduled to take the {{ exam_name }} on {{ reservation_startdate }} at {{ reservation_starttime }}. Please carefully read all information below to ensure you are well-prepared for your upcoming exam appointment. Upon availability, directions to the test center can be found at the bottom of this email. Test-Taker Name: {{ student_name }} Date & Time: {{ reservation_startdate }} at {{ reservation_starttime }} Test Center Name: {{ location_name }} Test Center Address and Room #: {{ ptc_location }} Exam Day Details: Please ensure you arrive at the test center 15 minutes before the scheduled start time to sign in. Watch this video for details on what to expect on exam day. Meazure Learning In-Person Testing Experience Identification: You must bring the following identification; without it you will not be granted access to your exam. Printed copy of this booking confirmation email. Valid government-issued photo ID with signature (e.g. driver’s license, passport, etc.). Please note that the name on the Photo ID must be the same as the candidate name above; otherwise, you will not be allowed to write the exam. Personal Belongings: After checking in, you will have access to a storage area to store your personal belongings. Only the items identified in your exam resource list will be allowed into the test center. All other electronic devices and belongings must be store in the storage area provided. Candidates are not permitted to enter the examination room with sweaters/sweatshirts that contain pockets of pouches. Late Admittance: Arrive at least 15 minutes prior to exam start time for registration and orientation. Any candidate who arrives more than 30 minutes after the exam time listed above will be denied their sitting. If you arrive late, you will not be given extra time to complete your exam. There will be no refunds if you do not show up for your exam. Cancellation and Reschedule Policies: Test Center Directions: {{{ location_directions }}} For all other questions, contact your exam administrator for assistance. If you have additional questions, visit our test center FAQ page or contact your exam administrator for assistance. Thank you! Meazure Learning Privacy \| Compliance	Sent 10 days, 6 days, and 3 days before when a student has an in-person appointment scheduled to remind them of their upcoming exam.
Incident Reported	Incident reported	Hello, An incident has been reported on Reservation #{{ reservation_uuid }}. You can view this incident on the reservation here: {{ reservation_link }} Meazure Learning Privacy \| Compliance \| Test-Taker Support	Notifies that a user’s appointment had an incident added to it. In institution settings, “Notify on events” needs to be on and the email that these should be sent to needs to be placed in “Notify on event emails” This can also be sent when this setting is enabled at an iteration level.
Iteration Import Alert	Iterations Imported	Hello, Iterations have been imported into Archimedes. Iteration Import Information Institution: {{ institution_name }} Number of Iterations: {{ iterations_count }} Uploaded by: {{ uploaded_by }} Department: {{ department_name }} Term: {{ term_name }} Attachment Name: {{ attachment_name }} You can view the import here: {{ iteration_import_link }} Thank you! Meazure Learning Privacy \| Compliance \| Test-Taker Support	Notifies that exams have been imported. In institution settings, “Notify on events” needs to be on and the email that these should be sent to needs to be placed in “Notify on event emails”
Multi Reservation Confirmation	Reservations confirmation	Hello {{student}}, You have upcoming exams with the ProctorU Platform. Here are the details of your reservations: {{# fulfillments }} Exam Name: {{ exam_name }} {{ institution_name }} {{ instructor_name }} {{ starts_at }} Exam Total: {{ order_total }} {{/ fulfillments }} To view and manage your exam appointments, log into your ProctorU account. To fully prepare for your ProctorU exam appointment please take the following steps: Download the Guardian Browser. You will connect to your proctoring appointment through this secure browser. Make sure to test your equipment so that you can be sure your device meets our requirements for testing. Review permitted materials to make sure you have everything you will need. Please note, your test sponsor may have additional rules around permitted materials. Prepare for your appointment by identifying a quiet, well lit room where you can have privacy during your test. Check out the tutorials and how-to documentation in our Test-Taker Library to review answers to common questions. If you encounter any issues, please reach out to our support team via the chat within your ProctorU account or by using this link. Thank you, and good luck on your exams! {{ institution_name }} & Meazure Learning Privacy \| Compliance \| Test-Taker Support	Triggered when a reservation is successful and the order moves to closed and there are multiple reservations associated with the order
Multi Reservation Scheduled	Reservations scheduled	Hello, {{ student }} has scheduled an exam. Here are the details of the exam appointment: {{# fulfillments }} Exam Name: {{exam_name}} {{institution_name}} {{instructor_name}} {{starts_at}} Exam Total: {{order_total}} {{/ fulfillments }} Thank you! Meazure Learning Privacy \| Compliance \| Test-Taker Support	Triggered when a reservation is successful and the order moves to closed and there are multiple reservations associated with the order
New Exam	An exam has been added	Hello, An exam has been added to the ProctorU Platform. Institution: {{ institution_name }} Exam Name: {{exam_name}} Term: {{term_name}} Added By: {{creator_name}} Email: {{creator_email}} Exam Link: <a href="{{exam_link}}">{{exam_link}}</a><br/> Thank you! Meazure Learning Privacy \| Compliance \| Test-Taker Support	Notifies that a user’s appointment had an incident added to it. In institution settings, “Notify on events” needs to be on and the email that these should be sent to needs to be placed in “Notify on event emails”
Password Reset Confirmation	Password reset confirmation	Hello {{student}}! Your password has been reset. If you did not make this request, please alert us immediately by calling 855-772-8678. Thank you! Meazure Learning Privacy \| Compliance \| Test-Taker Support	Sent immediately after a password for a test-taker is reset
Pending Reservation	Pending Reservation	Hello {{student}}, A has been added to your ProctorU account. Please schedule your exam as soon as possible by navigating to this link: {{ reservation_link }} Here are the details of your exam: Exam Name: {{ exam_name }} Instructor Name: {{ exam_instructors }} Institution Name: {{ institution_name }} To fully prepare for your ProctorU exam appointment please take the following steps: Download the Guardian Browser. You will connect to your proctoring appointment through this secure browser. Make sure to test your equipment so that you can be sure your device meets our requirements for testing. Review permitted materials to make sure you have everything you will need. Please note, your test sponsor may have additional rules around permitted materials. Prepare for your appointment by identifying a quiet, well lit room where you can have privacy during your test. Check out the tutorials and how-to documentation in our Test-Taker Library to review answers to common questions. If you encounter any issues, please reach out to our support team via the chat within your ProctorU account or by using this link. Thank you, and good luck on your exam! {{ institution_name }} & Meazure Learning Privacy \| Compliance \| Test-Taker Support	Sent after a student is invited to an exam by creating single-user and inviting by test-taker, not test-taker email
Proctoru Reservation Confirmation	ProctorU-created Reservation Email	Hello {{student}}, A Meazure Learning representative has scheduled your exam. Here are the details of your exam appointment: Exam Name: {{ exam_name }} {{ reservation_startdate}} {{ reservation_starttime}} To view and manage your exam appointment, log into your ProctorU account. To fully prepare for your ProctorU exam appointment please take the following steps: Download the Guardian Browser. You will connect to your proctoring appointment through this secure browser. Make sure to test your equipment so that you can be sure your device meets our requirements for testing. Review permitted materials to make sure you have everything you will need. Please note, your test sponsor may have additional rules around permitted materials. Prepare for your appointment by identifying a quiet, well lit room where you can have privacy during your test. Check out the tutorials and how-to documentation in our Test-Taker Library to review answers to common questions. If you encounter any issues, please reach out to our support team via the chat within your ProctorU account or by using this link. Thank you, and good luck on your exam! {{ institution_name }} & Meazure Learning Privacy \| Compliance \| Test-Taker Support	Sent when a proctoru user schedules a new appointment for a student
Proctoru Reservation Update	ProctorU-updated Reservation Email	Hello {{student}}, A Meazure Learning representative has updated your exam appointment. Here are the details of your new exam appointment: Exam Name: {{ exam_name }} {{ reservation_startdate}} {{ reservation_starttime}} To view and manage your reservation, log into your ProctorU account. To fully prepare for your ProctorU exam appointment please take the following steps: Download the Guardian Browser. You will connect to your proctoring appointment through this secure browser. Make sure to test your equipment so that you can be sure your device meets our requirements for testing. Review permitted materials to make sure you have everything you will need. Please note, your test sponsor may have additional rules around permitted materials. Prepare for your appointment by identifying a quiet, well lit room where you can have privacy during your test. Check out the tutorials and how-to documentation in our Test-Taker Library to review answers to common questions. If you encounter any issues, please reach out to our support team via the chat within your ProctorU account or by using this link. Thank you, and good luck on your exam! {{ institution_name }} & Meazure Learning Privacy \| Compliance \| Test-Taker Support	Sent when a ProctorU user reschedules a students appointment
Reservation Confirmation	Reservation confirmation	Hello {{student}}, Thank you for scheduling your exam with ProctorU Platform! Here are the details of your exam appointment: Exam Name: {{ exam_name }} {{ reservation_startdate}} {{ reservation_starttime}} To view and manage your reservation, log into your ProctorU account. To fully prepare for your ProctorU exam appointment please take the following steps: Download the Guardian Browser. You will connect to your proctoring appointment through this secure browser. Make sure to test your equipment so that you can be sure your device meets our requirements for testing. Review permitted materials to make sure you have everything you will need. Please note, your test sponsor may have additional rules around permitted materials. Prepare for your appointment by identifying a quiet, well lit room where you can have privacy during your test. Check out the tutorials and how-to documentation in our Test-Taker Library to review answers to common questions. If you encounter any issues, please reach out to our support team via the chat within your ProctorU account or by using this link. Thank you, and good luck on your exam! {{ institution_name }} & Meazure Learning Privacy \| Compliance \| Test-Taker Support	Sent as soon as the student’s appointment is scheduled Sent when a student schedules an invite they receive from this flow
Reservation invitation Reminder	Reservation invitation reminder	Hello {{ email_address }}, You have an upcoming exam that needs to be schedule: {{ exam_name }} {{ exam_instructor }} You need to schedule and take your exam before {{ last_window_date }} at {{ last_window_time }}. You can accept this invitation here: {{ invitation_url }} Please login at your earliest convenience to schedule your exam. To fully prepare for your ProctorU exam appointment please take the following steps: Download the Guardian Browser. You will connect to your proctoring appointment through this secure browser. Make sure to test your equipment so that you can be sure your device meets our requirements for testing. Review permitted materials to make sure you have everything you will need. Please note, your test sponsor may have additional rules around permitted materials. Prepare for your appointment by identifying a quiet, well lit room where you can have privacy during your test. Check out the tutorials and how-to documentation in our Test-Taker Library to review answers to common questions. If you encounter any issues, please reach out to our support team via the chat within your ProctorU account or by using this link. Good luck on your exam! {{ institution_name }} & Meazure Learning Privacy \| Compliance \| Test-Taker Support	Sent immediately after a student is invited to an exam and 9 days, 6 days, and 3 days before the exam window is set to close if the student has still not scheduled at this point. This will be sent when an instructor uses This will be sent when an instructor uses Sent after a student is invited to an exam by creating single-user and inviting by test-taker, not test-taker email
Reservation Reminder	Reservation reminder	Hello {{student}}, You have an upcoming exam with the ProctorU Platform. Here are the details of your exam appointment: Exam Name: {{ exam_name }} {{ reservation_startdate}} {{ reservation_starttime}} To view and manage your reservation, log into your ProctorU account. To fully prepare for your ProctorU exam appointment please take the following steps: Download the Guardian Browser. You will connect to your proctoring appointment through this secure browser. Make sure to test your equipment so that you can be sure your device meets our requirements for testing. Review permitted materials to make sure you have everything you will need. Please note, your test sponsor may have additional rules around permitted materials. Prepare for your appointment by identifying a quiet, well lit room where you can have privacy during your test. Check out the tutorials and how-to documentation in our Test-Taker Library to review answers to common questions. If you encounter any issues, please reach out to our support team via the chat within your ProctorU account or by using this link. Thank you, and good luck on your exam! {{ institution_name }} & Meazure Learning Privacy \| Compliance \| Test-Taker Support	Sent 10 days, 6 days, and 3 days before when a student has an appointment scheduled to remind them of their upcoming exam
Reservation Scheduled	Reservation scheduled	Hello, A test-taker has scheduled an exam. Here are the details of the exam appointment: {{ student }}! {{ exam_name }} {{ exam_instructor }} {{ institution_name }} {{ reservation_startdate}} {{ reservation_starttime}} You can view this exam appointment here: {{reservation_link }} Thank you! Meazure Learning Privacy \| Compliance \| Test-Taker Support	Sent when an instructor is listed on the exam iteration as “Notify on schedule” and then a student schedules for that iteration
Reservation Update	Reservation update	Hello {{student}}, Your original exam appointment has been updated. Here are the details of your new exam appointment: Exam Name: {{ exam_name }} {{ reservation_startdate}} {{ reservation_starttime}} To view and manage your reservation, log into your ProctorU account. To fully prepare for your ProctorU exam appointment please take the following steps: Download the Guardian Browser. You will connect to your proctoring appointment through this secure browser. Make sure to test your equipment so that you can be sure your device meets our requirements for testing. Review permitted materials to make sure you have everything you will need. Please note, your test sponsor may have additional rules around permitted materials. Prepare for your appointment by identifying a quiet, well lit room where you can have privacy during your test. Check out the tutorials and how-to documentation in our Test-Taker Library to review answers to common questions. If you encounter any issues, please reach out to our support team via the chat within your ProctorU account or by using this link. Thank you, and good luck on your exam! {{ institution_name }} & Meazure Learning Privacy \| Compliance \| Test-Taker Support	Sent after a reservation is rescheduled
Reset Password	Create your new password	Hello {{student}}! Please follow this link to create your new password on the ProctorU Platform: {{ password_reset_link }} Thank you! Meazure Learning Privacy \| Compliance \| Test-Taker Support	Sent after student clicks reset password
Throttle Max Alert	Throttle Max Alert	Hello, Appointments for {{ throttle_hour }} have reached {{ percentage }}% of throttles. Thank you! Meazure Learning Privacy \| Compliance \| Test-Taker Support	Sent to the emails configured in global settings when the throttles reach 95% of capacity for a certain hour on a certain day
Ucard Invitation	Ucard Invitation	Hello! You have been invited to create your ProctorU Ucard. You can accept this invitation here: {{ invitation_url }} To learn more about Ucard, visit The ProctorU Proctoring Platform - Advanced Exam Technology Backed by Human Validation If you have any questions, please reach out to our support here using this link. Thanks! {{ institution_name }} & Meazure Learning Privacy \| Compliance \| Test-Taker Support	Ucard will be removed
Verified Confirmation	Verified confirmation	Hello {{student}}! Your account has now been confirmed on the ProctorU Platform. Please visit your account to set your preferences and schedule your exam: {{ account_link }} Thank you! Meazure Learning Privacy \| Compliance \| Test-Taker Support	Sent as soon as a ProctorU user clicks the confirm button on the user’s account or they click the link in the confirmation email to confirm their account

Articles in this section

Title in ProctorU

Account Confirmation

Activated Iteration Notifier

Admin Password Reset Confirmation

Administration Account Confirmation

Administration Reservation Cancel

Administration Reservation Updated

API Disabled

Appointment Cancelled

Bluebird Schedule Reminder

Escalation Created

Exam Started

In Person Reservation Confirmation

In Person Reservation Reminder

Incident Reported

Iteration Import Alert

Multi Reservation Confirmation

Multi Reservation Scheduled

New Exam

Password Reset Confirmation

Pending Reservation

Proctoru Reservation Confirmation

Proctoru Reservation Update

Reservation Confirmation

Reservation invitation Reminder

Reservation Reminder

Reservation Scheduled

Reservation Update

Reset Password

Throttle Max Alert

Ucard Invitation

Verified Confirmation