How to Edit an Exam Message

Account Confirmation

Account Confirmation

Hello {{student}}! Welcome to ProctorU.

Your username is: {{ username }}

Please confirm your account by clicking the following link: 
{{ confirm_account_link }}

Thank you! 
ProctorU

Student Bill of Rights | Privacy | Compliance

Received immediately after account creation

Activated Iteration Notifier

ProctorU Exam is Available For Scheduling

Hello Faculty,

The {{ iteration_name }} exam has been activated in the ProctorU scheduling system. The exam is now available for test takers to begin scheduling their reservations.

A positive student experience starts with you! Please ensure that students are prepared for their ProctorU experience by asking them to take these steps prior to exam day:

Pre-Exam Day:

1. Invite your test-takers to schedule as soon as possible

2. Urge your test-takers to test their equipment

3. Ask test-takers to download the Chrome or Firefox extension.

4. Encourage students to watch the student experience video for what to expect.

Thank you!
ProctorU

Student Bill of Rights | Privacy | Compliance

Sent to all institution administrators (unless they disabled their notifications) and then any institution instructors that are listed as an instructor on an exam when it is activated.

Admin Password Reset Confirmation

Admin Password Reset Confirmation

Hello {{student}}!

An administrator has just reset the password for your account with the username {{username}}.

If this was not you, please alert us immediately by calling 855-772-8678.

Thank you!
ProctorU

When an institutional user or ProctorU user updates the password for a test-taker, the test-taker will receive this email

Administration Account Confirmation

Test Taker Registration Notification from ProctorU

Hello!

A test taker at your institution has registered for your institution:

Here are the details for the new test taker:

Test Taker Name: {{test_taker_name}}
Test Taker Email: {{test_taker_email}}
Institution: {{institution_name}}

Thank you!
ProctorU

Notifies that a user has added this institution as their enrollment. In institution settings, “Notify on events” needs to be on and the email that these should be sent to needs to be placed in “Notify on event emails”

Administration Reservation Cancel

Test Taker Cancellation Notification from ProctorU

Hello!

A test taker at your institution has cancelled their reservation.

Here are the details of the reservation that was cancelled:

Test Taker Name: {{test_taker_name}}
Exam Name: {{exam_name}}
Exam Instructor: {{exam_instructor}}
Institution: {{institution_name}}
Old Exam Date and Time: {{original_exam_date_and_time}}

Thank you!
ProctorU

Notifies that a user has cancelled an appointment. In institution settings, “Notify on events” needs to be on and the email that these should be sent to needs to be placed in “Notify on event emails”

This can also be sent when this setting is enabled at an iteration level.

Administration Reservation Updated

Test Taker Reschedule Notification from ProctorU

Hello!

A test taker at your institution has updated their reservation.

Here are the details for the new reservation:

Test Taker Name: {{test_taker_name}}
Exam Name: {{exam_name}}
Exam Instructor: {{exam_instructor}}
Institution: {{institution_name}}
Old Exam Date and Time: {{original_exam_date_and_time}}
New Exam Date and Time: {{new_exam_date_and_time}}

Thank you!
ProctorU

Notifies that a user has updated an appointment. In institution settings, “Notify on events” needs to be on and the email that these should be sent to needs to be placed in “Notify on event emails”

This can also be sent when this setting is enabled at an iteration level.

API Disabled

API disabled

The API for {{ institution }} has been disabled. It will be re-enabled in 10 minutes after the errors have cleared or you can clear the tokens for {{ api_token_description }} here: {{ edit_institution_url }} Thank you, ProctorU

When an institution’s API key is disabled, it will email the users if their emails are entered in the field. Currently does not function.

Appointment Cancelled

Appointment Cancelled

{{test_taker_name}},

Your reservation has been successfully cancelled.

Here are the details of the reservation that was cancelled:

Exam Name: {{exam_name}}

Exam Instructor: {{exam_instructor}}

Institution: {{institution_name}}

Old Exam Date and Time: {{original_exam_date_and_time}}

Thank you!

ProctorU

When a test-taker appointment status is changed canceled. This will be delivered if the appointment is cancelled by the test taker, an internal user, or by the Auto Cancel/No show tool.

DEV-4626 - Cancellation Email PlaceholdersREADY FOR DEV

Bluebird Schedule Reminder

Schedule exam reminder

**Important Update** Please make sure that you are using the current version of Chrome and have downloaded the ProctorU Chrome extension available at http://bit.ly/proctoruchrome.

Hello {{ student_name }},

You have an upcoming test:
{{ exam_name }}
{{ exam_instructor }}

You need to schedule and take your exam before {{ last_window_date }} at {{ last_window_time }}.

{{ login_information }}

Please login at your earliest convenience to schedule your exam.

Watch our Pre Exam Checklist video so you are fully prepared for your exam session.

Please call ProctorU at 855-772-8678 or email support@proctoru.com if you have any questions.

Good luck on your exam!
{{ institution_name }} & ProctorU

Sent after a student is invited to an exam by creating single-user and inviting by test-taker, not test-taker email

Sent after test-taker is created/invited through AddBlueBird endpoint

Escalation Created

Escalation Created

An escalation has been reported on Reservation #{{ reservation_uuid }}.

Reservation Information

Test Taker's Name: {{ student_name }}

Test Taker's Email: {{ student_email }}

Exam Name: {{exam_name}}

You can view this escalation on the reservation here:

{{reservation_link}}

Thank you!
ProctorU

Notifies that a user’s appointment has been escalated. In institution settings, “Notify on events” needs to be on and the email that these should be sent to needs to be placed in “Notify on event emails”

This can also be sent when this setting is enabled at an iteration level.

Exam Started

Exam Started

Hello {{ instructor_name }},

ProctorU Is sending you a notification that {{ student_name }} is beginning their {{ exam_name }} session with ProctorU Auto. To view a live video stream of your test-taker during their exam, please click this URL below and login to your ProctorU account.

{{ fulfillment_link }}

Thank you! 
ProctorU

In Person Reservation Confirmation

Reservation Confirmation

Hello {{ student }}!

Thank you for scheduling an exam with ProctorU.

Here are the details of your reservation:

 Address:

{{ street_address }}

{{ city_state_postal_code }}

 Test Center Directions:

{{{ location_directions }}}

{{ exam_name }}

{{ exam_instructor }}

{{ institution_name }}

{{ reservation_startdate }}

{{ reservation_starttime }}

 **Permitted Resources**:

{{ permitted_resources }}

 **Prohibited Resources**: 

You can view this reservation here: {{ reservation_link }}

If you need to reschedule this reservation, you can modify your exam by following this link: {{ reservation_link }}

Thank you & good luck on your exam!

{{ institution_name }} & ProctorU

Sent as soon as the student’s appointment is scheduled for an in-person exam.

This email will include the Scantron’s tesitn center directions along with the existing in-person details for Scheduled test center address and the date/time of the test taker’s appointment.

In Person Reservation Reminder

Reservation Reminder

Hello {{ student_name }}, 

You are scheduled to take the {{ exam_name }} on {{ reservation_startdate }} at {{ reservation_starttime }}. Please carefully read all information below to ensure you are well-prepared for your upcoming exam session. Upon availability, directions to the test center can be found at the bottom of this email.

Candidate Name: {{ student_name }}

Date & Time: {{ reservation_startdate }} at {{ reservation_starttime }}

Test Center Name: {{ location_name }}

Test center address and room #: {{ ptc_location }}

Exam Day Details:

Please ensure you arrive at the test center 15 minutes before the scheduled start time to sign in.

Watch this video for details on what to expect on exam day.

Meazure Learning In-Person Testing Experience

Identification: You must bring the following identification; without it you will not be granted access to your exam.

1. Printed copy of this booking confirmation email.

2. Valid government-issued photo ID with signature (e.g. driver’s license, passport, etc.). Please note that the name on the Photo ID must be the same as the candidate name above; otherwise, you will not be allowed to write the exam.

Personal Belongings:

After checking in, you will have access to a storage area to store your personal belongings.

• Only the items identified in your exam resource list will be allowed into the test center.

• All other electronic devices and belongings must be store in the storage area provided.

• Candidates are not permitted to enter the examination room with sweaters/sweatshirts that contain pockets of pouches.

Late Admittance:

Arrive at least 15 minutes prior to exam start time for registration and orientation.

• Any candidate who arrives more than 30 minutes after the exam time listed above will be denied their sitting.

• If you arrive late, you will not be given extra time to complete your exam.

• There will be no refunds if you do not show up for your exam.

Cancellation/Reschedule Policy:

Test Center Directions:

{{{ location_directions }}}

For all other questions, contact your exam administrator for assistance.

If you have additional questions, visit our test center FAQ page or contact your exam administrator for assistance.

Sent 10 days, 6 days, and 3 days before when a student has an in-person appointment scheduled to remind them of their upcoming exam.

Incident Reported

Incident reported

An incident has been reported on Reservation #{{ reservation_uuid }}.

You can view this incident on the reservation here:
{{ reservation_link }}

Notifies that a user’s appointment had an incident added to it. In institution settings, “Notify on events” needs to be on and the email that these should be sent to needs to be placed in “Notify on event emails”

This can also be sent when this setting is enabled at an iteration level.

Iteration Import Alert

Iterations Imported

Iterations have been imported into Archimedes.

Iteration Import Information

Institution: {{ institution_name }}

Number of Iterations: {{ iterations_count }}

Uploaded by: {{ uploaded_by }}

Department: {{ department_name }}

Term: {{ term_name }}

Attachment Name: {{ attachment_name }}

You can view the import here:
{{ iteration_import_link }}

Notifies that exams have been imported. In institution settings, “Notify on events” needs to be on and the email that these should be sent to needs to be placed in “Notify on event emails”

Multi Reservation Confirmation

Reservations confirmation

Hello {{student}},

You have an upcoming exams with ProctorU!

To fully prepare for your ProctorU reservation please take the following steps:

1. Please 

test your equipment to ensure an optimal testing experience.

1. Watch our 

test-taker experience video so you are fully prepared for your exam session. 

1. Visit our 

test-taker resource center

Here are the details of your reservations:

{{# fulfillments }}

Exam Name: {{ exam_name }}

{{ institution_name }}

{{ instructor_name }}

{{ starts_at }}

Exam Total: {{ order_total }}

{{/ fulfillments }}

To view and manage your reservations, log into your ProctorU account.

If you require further assistance, please visit our support page.

Thank you, and good luck on your exams!

{{ institution_name }} & ProctorU

Student Bill of Rights | Privacy | Compliance

Triggered when a reservation is successful and the order moves to closed and there are multiple reservations associated with the order

Multi Reservation Scheduled

Reservations scheduled

{{ student }} has scheduled an exam.

Here are the details of the reservations: {{# fulfillments }}
Exam Name: {{exam_name}}
{{institution_name}}
{{instructor_name}}
{{starts_at}}

Exam Total: {{order_total}}
{{/ fulfillments }}

Thank you!
ProctorU

Triggered when a reservation is successful and the order moves to closed and there are multiple reservations associated with the order

New Exam

An exam has been added

Hello,

An exam has been added to the system.

Institution: {{ institution_name }} 
Exam Name: {{exam_name}}
Term: {{term_name}}
Added By: {{creator_name}}
Email: {{creator_email}}
Exam Link: <a href="{{exam_link}}">{{exam_link}}</a><br/>

Thank you!

ProctorU

Notifies that a user’s appointment had an incident added to it. In institution settings, “Notify on events” needs to be on and the email that these should be sent to needs to be placed in “Notify on event emails”

Password Reset Confirmation

Password reset confirmation

Hello {{student}}!

You have just reset your password.

If this was not you, please alert us immediately by calling 855-772-8678.

Thank you!
ProctorU

Sent immediately after a password for a test-taker is reset

Pending Reservation

Pending Reservation

Hello {{student}},

A pending reservation has been added to your account.

Please schedule your exam as soon as possible by navigating to this link: {{ reservation_link }}

Here are the details of your exam:

Exam Name: {{ exam_name }}

Instructor Name: {{ exam_instructors }}

Institution Name: {{ institution_name }}

If you require further assistance, please visit our support page.

Thank you, and good luck on your exam!

{{ institution_name }} & ProctorU

Student Bill of Rights | Privacy | Compliance

Sent after a student is invited to an exam by creating single-user and inviting by test-taker, not test-taker email 

Proctoru Reservation Confirmation

ProctorU-created Reservation Email

Hello {{student}},

A ProctorU representative has scheduled your exam.

To fully prepare for your ProctorU reservation please take the following steps:

1. Please test your equipment to ensure an optimal testing experience.

2. Watch our 

test-taker experience video so you are fully prepared for your exam session. 

1. Visit our 

test-taker resource center

Here are the details of your reservation:

Exam Name: {{ exam_name }}

{{ reservation_startdate}} 

{{ reservation_starttime}} 

To view and manage your reservation, log into your ProctorU account.

If you require further assistance, please visit our support page.

Thank you, and good luck on your exam!

{{ institution_name }} & ProctorU

Student Bill of Rights | Privacy | Compliance

Sent when a proctoru user schedules a new appointment for a student

Proctoru Reservation Update

ProctorU-updated Reservation Email

Hello {{student}},

A ProctorU representative has updated your reservation.

To fully prepare for your ProctorU reservation please take the following steps:

1. Please test your equipment to ensure an optimal testing experience.

2. Watch our 

test-taker experience video so you are fully prepared for your exam session. 

1. Visit our 

test-taker resource center

Here are the details of your new reservation:

Exam Name: {{ exam_name }}

{{ reservation_startdate}} 

{{ reservation_starttime}} 

To view and manage your reservation, log into your ProctorU account.

If you require further assistance, please visit our support page.

Thank you, and good luck on your exam!

{{ institution_name }} & ProctorU

Student Bill of Rights | Privacy | Compliance

Sent when a ProctorU user reschedules a students appointment

Reservation Confirmation

Reservation confirmation

Hello {{student}},

Thank you for scheduling your exam with ProctorU!

To fully prepare for your ProctorU reservation please take the following steps:

1. Please 

test your equipment to ensure an optimal testing experience.

1. Watch our 

test-taker experience video so you are fully prepared for your exam session. 

1. Visit our 

test-taker resource center

Here are the details of your reservation:

Exam Name: {{ exam_name }}

{{ reservation_startdate}} 

{{ reservation_starttime}} 

To view and manage your reservation, log into your ProctorU account.

If you require further assistance, please visit our support page.

Thank you, and good luck on your exam!

{{ institution_name }} & ProctorU

Student Bill of Rights | Privacy | Compliance

Sent as soon as the student’s appointment is scheduled

Sent when a student schedules an invite they receive from this flow 

Reservation invitation Reminder

Reservation invitation reminder

**Important Update** Please make sure that you are using the current version of Chrome and have downloaded the ProctorU Chrome extension available at http://bit.ly/proctoruchrome.

Hello {{ email_address }},

You have an upcoming test:
{{ exam_name }}
{{ exam_instructor }}

You need to schedule and take your exam before {{ last_window_date }} at {{ last_window_time }}.

You can accept this invitation here: {{ invitation_url }}

Please login at your earliest convenience to schedule your exam.

Watch our Pre Exam Checklist video so you are fully prepared for your exam session.

Please call ProctorU at 855-772-8678 or email support@proctoru.com if you have any questions.

Good luck on your exam!
{{ institution_name }} & ProctorU

Sent immediately after a student is invited to an exam and 9 days, 6 days, and 3 days before the exam window is set to close if the student has still not scheduled at this point.

This will be sent when an instructor uses 

This will be sent when an instructor uses 

Sent after a student is invited to an exam by creating single-user and inviting by test-taker, not test-taker email 

Reservation Reminder

Reservation reminder

Hello {{student}},

You have an upcoming exam with ProctorU!

To fully prepare for your ProctorU reservation please take the following steps:

1. Please 

test your equipment to ensure an optimal testing experience.

1. Watch our 

test-taker experience video so you are fully prepared for your exam session. 

1. Visit our 

test-taker resource center

Here are the details of your reservation:

Exam Name: {{ exam_name }}

{{ reservation_startdate}} 

{{ reservation_starttime}} 

To view and manage your reservation, log into your ProctorU account.

If you require further assistance, please visit our support page.

Thank you, and good luck on your exam!

{{ institution_name }} & ProctorU

Student Bill of Rights | Privacy | Compliance

Sent 10 days, 6 days, and 3 days before when a student has an appointment scheduled to remind them of their upcoming exam

Reservation Scheduled

Reservation scheduled

A test taker has scheduled an exam.

Here are the details of the reservation:

{{ student }}!
{{ exam_name }}
{{ exam_instructor }}
{{ institution_name }}
{{ reservation_startdate}}
{{ reservation_starttime}}

You can view this reservation here: {{reservation_link }}

Thank you! 

ProctorU

Sent when an instructor is listed on the exam iteration as “Notify on schedule” and then a student schedules for that iteration

Reservation Update

Reservation update

Hello {{student}},

Your original reservation has been updated.

To fully prepare for your ProctorU reservation please take the following steps:

1. Please test your equipment to ensure an optimal testing experience.

2. Watch our 

test-taker experience video so you are fully prepared for your exam session. 

1. Visit our 

test-taker resource center

Here are the details of your new reservation:

Exam Name: {{ exam_name }}

{{ reservation_startdate}} 

{{ reservation_starttime}} 

To view and manage your reservation, log into your ProctorU account.

If you require further assistance, please visit our support page.

Thank you, and good luck on your exam!

{{ institution_name }} & ProctorU

Student Bill of Rights | Privacy | Compliance

Sent after a reservation is rescheduled

Reset Password

Create your new password

Hello {{student}}!  

Please follow this link to create your new password:
{{ password_reset_link }}

Thank you!
ProctorU

Sent after student clicks reset password

Throttle Max Alert

Throttle Max Alert

Hello,

Appointments for {{ throttle_hour }} have reached {{ percentage }}% of throttles.

Thank you! 
ProctorU

Sent to the emails configured in global settings when the throttles reach 95% of capacity for a certain hour on a certain day

Ucard Invitation

Ucard Invitation

Hello!

You have been invited to create your ProctorU Ucard.

You can accept this invitation here:

{{ invitation_url }}

To learn more about Ucard, visit https://www.proctoru.com/ucard

Please call ProctorU at 925-273-7588 or email help@proctoru.com if you have any questions.

Thanks!
{{ institution_name }} & ProctorU

Ucard will be removed

Verified Confirmation

Verified confirmation

Hello {{student}}!

Your account has now been confirmed.

Please go to your account now to set your preferences and schedule your exam:
{{ account_link }}

Thank you!
ProctorU

Sent as soon as a ProctorU user clicks the confirm button on the user’s account or they click the link in the confirmation email to confirm their account