Test-Taker
COVID-19 IMPACT NOTICE: Thank you for your patience as we work to meet the increased demand for remote proctoring services. Please note that there may be periods where wait times are longer than normal. Please schedule your exams as early as possible. This ensures you get a time and date that works best for you. Our support team will not be able to override exam times. We greatly appreciate your understanding during this difficult time.
Getting Started
Equipment Requirements and Help
- Equipment Requirements
- Camera Troubleshooting
- Internet Connection/Bandwidth
- Microphone Troubleshooting
- Which Browsers Are Supported?
- What Operating Systems/Devices Are Supported?
Scheduling
- What are Premium Fees and Premium Scheduling/Rescheduling?
- Cancel or reschedule my exam
- How do I schedule my exam?
- How do I reschedule my exam?
- Is there a fee for late scheduling?
- Can you bill me later for the cost of my exam?
General
- Can I have pets with me?
- Does my exam begin when I connect with ProctorU?
- Are breaks allowed during my exam?
- How do I re-enable my Mac screenshot hotkeys?
- How do I receive accommodations for my proctored session with ProctorU?
- Exam Results
Technical
- LogMeIn Rescue - 6 digit PIN code (Or Windows 10 S mode)
- Port 1935
- Will the proctor be able to access my personal computer files and documents without my knowledge?
- How do I reset my password?
- When I try to connect to a proctor on my Mac, I receive an error message that the app "can't be opened because it was not downloaded from the Mac App Store."
- How can I uninstall?