Test-Taker
Live+ Resource Center: https://www.proctoru.com/live-plus-resource-center
Getting Started
- How to get started with your Testing Session
- Exam Day: What to Expect
- MacOS X Catalina And Big Sur Users - Important Notice
- How do I test my equipment?
- What am I allowed and not allowed to do during my exam?
- What if I did not receive a confirmation email?
Scheduling
- How do I schedule my exam?
- How do I reschedule my exam?
- How do I cancel my exam?
- What are Premium Fees and Premium Scheduling/Rescheduling?
- Is there a fee for late scheduling?
- Can you bill me later for the cost of my exam?
Equipment Requirements and Help
- Unpermitted Testing Locations
- Equipment Requirements
- Internet Connection/Bandwidth
- Camera Troubleshooting
- Microphone Troubleshooting
- Which Browsers Are Supported?
Compliance and Privacy
General
- How to Perform a Monitor Scan
- Trouble Logging In?
- Can I have pets with me?
- Does my exam begin when I connect with ProctorU?
- Are breaks allowed during my exam?
- How do I re-enable my Mac screenshot hotkeys?
Technical
- When I try to connect to a proctor on my Mac, I receive an error message that says "To open Support-LogMeInRescue, you need to install Rosetta. Do you want to install it now?"
- How do I reset my password?
- What if I did not receive the email to reset my password?
- Will the proctor be able to access my personal computer files and documents without my knowledge?
- LogMeIn Rescue - 6 digit PIN code (Or Windows 10 S mode)
- Blocked Port 1935 Troubleshooting