Test-Taker
Browse the knowledge base below or visit our Test-Taker Resource Center: https://www.proctoru.com/live-plus-resource-center.
Getting Started
Equipment Requirements and Help
- Equipment Requirements
- Camera Troubleshooting
- Internet Connection/Bandwidth
- Microphone Troubleshooting
- Which Browsers Are Supported?
- What Operating Systems/Devices Are Supported?
Scheduling
- What are Premium Fees and Premium Scheduling/Rescheduling?
- Cancel or reschedule my exam
- How do I schedule an exam?
- I missed my exam and need to reschedule
- Is there a fee for late scheduling?
- Can you bill me later for the cost of my exam?
General
- Can I have pets with me?
- Does my exam begin when I connect with ProctorU?
- Are breaks allowed during my exam?
- How do I re-enable my Mac screenshot hotkeys?
- How do I receive accommodations for my proctored session with ProctorU?
- Exam Results
Technical
- MacOS X Catalina Users: Important Information
- LogMeIn Rescue - 6 digit PIN code (Or Windows 10 S mode)
- Port 1935
- Will the proctor be able to access my personal computer files and documents without my knowledge?
- How do I reset my password?
- When I try to connect to a proctor on my Mac, I receive an error message that the app "can't be opened because it was not downloaded from the Mac App Store."