Test takers may face a variety of technical challenges during the exam process. To mitigate this risk, we have a list of equipment requirements test takers should review and verify ahead of their exam. Additionally, we strongly recommend test takers perform an equipment test prior to exam day to ensure they have the proper setup. Test takers can use this link to test their equipment or login to their account, we recommend testing their equipment at least 24 hours before their exam. View this video for more information on test-taker challenges.
Tips on overcoming common technical challenges:
Internet
- Make sure no one else is using the internet while you’re testing. Things like watching Netflix/Hulu or playing online video games will slow down the connection and may disconnect you from your exam.
- Unplug your router and modem for at least 30 seconds. Plug the modem back in and wait 60 seconds, then plug the router back in and wait 2 minutes. Restart your computer. Test your internet connection again.
- If on WiFi, connect via ethernet cable or move as close to the router as possible. (Keep in mind that no one else can be in your room!)
- Please see this article to view our internet requirements.
CPU/RAM
- Make sure you have closed any additional applications or programs running on your machine.
- Reboot your machine prior to your exam.
- Please see this article to view our CPU/RAM Requirements.
Video Camera
- Please see this article for Video Camera troubleshooting tips.
Audio/Microphone
- Please see this article for Audio troubleshooting tips.