A Microphone is required for your exam so the proctor can hear you. If your microphone is not working, try some of the troubleshooting steps below.
Chrome
- Click the
Lock Icon on the top left - Find Microphone
and set to Allow - Refresh the page
Firefox
- Click the lock
icon - Click the X next to the Microphone settings if it's blocked
- Refresh the page
- Click Allow when prompted
Windows
- Right-click the Sound Icon
in the lower right of your screen - Click Open Sound Settings
- Open Sound Control Panel
- Click the Recording tab
- Ensure a microphone is enabled by right-clicking the device you want to check
- Then click Enable
- Ensure the microphone's volume is turned up and unmuted up by right-clicking, then click Properties
- Click the Levels tab
- Increase Volume and Unmute Microphone if applicable
Click Here for additional Windows Microphone Troubleshooting
Windows Microphone Privacy Settings
- Go to Start
- Open Settings
- Open Privacy
- Select Microphone
- Under Allow Apps To Access Your Microphone, turn the switch On
Mac
- Click the Apple Icon
- Open System Preferences
- Open Sound
- Click the input tab
- Select the Correct Microphone if multiple active
- Check that the selected microphone is picking up the sound by speaking out loud and referencing the input level bar. Try adjusting the input volume bar.
Security and Privacy Settings
- Click the Apple Icon
- Open System Preferences
- Open Security and Privacy
- Click the Privacy tab
- Select Microphone
on the left side - Enable the checkbox next to the browser that you're using
- Restart your browser for changes to take effect and try again
Need to test your equipment? Click here!