Test-Taker
Are you taking an exam through ProctorU? Browse the knowledge base below or visit our Test-Taker Resource Center at https://www.proctoru.com/resources/test-takers/live/ If you still can't find what you are looking for, submit a support ticket by clicking "Submit a Request" above.
Getting Started
Scheduling
General
- Add/Remove Institutions & Enrollments
- Is my login information for ProctorU the same as the credentials I use on my school’s website?
- How far in advance should I cancel an exam?
- I canceled my exam in advance but have not received a refund. What can I do?
- Are breaks allowed during my exam?
- Where do identity challenge questions come from?
Testing Your Equipment
Troubleshooting
- I need immediate assistance, is there live support?
- I am one the proctor page waiting for my proctor, but I don’t see them. What should I do?
- I can’t remember my password. How can I retrieve it?
- When I click the Login button or visit https://go.proctoru.com, I get a white screen or error message. What's happening?
Technical
- LogMeIn Rescue - 6 digit PIN code (Or Windows 10 S mode)
- How do I re-enable my Mac screenshot hotkeys?
- What equipment will I need in order to be proctored?
- How do I know if my camera and microphone will work with your website?
- What type of internet connections are supported?
- Which operating systems do you support?